HP Pavilion DV4 2161NR 14.1 Inch Laptop Digital Plaid

HP Pavilion DV4 2161NR 14.1 Inch Laptop Digital Plaid
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I am a software engineer who has used a variety of brands. I got a 3 month old DV6t-2000 i7 quad core with 8GB RAM for development purposes. I trusted in HP brand and bought this computer to see that there is absolutely no support. The computers GET issues from time to time, a well performing computer does not necessarily mean that it is a good product.

The support department is going to offer you to replace the whole panel and reformat the PC if one of your key-caps(in my case up arrow) gets loose or broken. You will have to leave your PC to service department for at least a month if you have warranty, and if your warranty is over may God help you since your will have to pay several hundred dollars. There is absolutely 0 initiative, and prepare to talk to human robots. I went up to their CEO! and could not get a resolution. Managers are arrogant and chooses to fight with the customer instead of offering solutions.
I am an IT expert and strongly suggest advanced and novice users to stay away from HP as far as possible...